Inspiration of Japan

(This is part 3 of 3. You can read Part 1 and Part 2 here)

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On the last day of our series of activities as ANA Brand Ambassadors, we got to visit ANA HQ in Shiodome. (I missed the chance to ask the story about ANA Gundam…too bad.)

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ANA Gundam

Here, we met with ANA  Inspiration of Japan (IOJ) Project team.

So, what is Inspiration of Japan?

Mr. Jin Kuze, who has designed IOJ has shown us his design concepts.

Below is the IOJ logo. See the orange bars at the top of each “I”?

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At first sight, those orange bars look like they’re placed in equal space in between. But they’re not. See the second image.

Why did Mr. Kuze do this?

SCN 0011 2 300x219 Inspiration of Japan He told us about Japanese step stones in traditional Japanese gardens. They are usually used “as is” in their natural shapes and sizes and they are never put in even gaps. Do you know why?

It is to create a sense of adventure. Sense of non-routine. Because the stones are not in perfectly equal spaces, you need to pay attention to your steps… or you might trip. This creates a sense of adventure in what would be a mandane, boring task of merely “walking”. Fascinating, isn’t it?

Mr. Kuze told us this “Invitation to the extraordinary” is a very Japanese concept of hospitality. Think of the Japanese tea house, where you create a completely different world with seasonal flower, calligraphy scroll on the wall, etc. in the small room.

This seasonal flower concept is integrated in the tray mat for the in-flight meals on IOJ. The flower will change every season.

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These details are so subtle you probably won’t even notice them until you read about it but I think that is the very essence of Japanese culture. It’s so not in-your-face.

As I wrote in Part 1 of this series, the services on IOJ was exceptional. Yet there was nothing pushy about it. And that, is the Inspiration of Japan.

 

 

We Fly 1st – Boeing 787 Dreamliner with ANA

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(This is part 2 of 3. You can read part 1 here.)

Adventure continues in Tokyo. We got to visit ANA’s Maintenance Center and Cabin Attendant Academy In Haneda International Airport.

Here is a GeekBeat.TV episode from the maintenance center tour, so check this out.

After the tour, we got to fly on the amazing new aircraft, Boeing 787 Dreamliner.

If you didn’t know how special the 787 is, read this page –  but basically the 787 is the lightest, most sustainable aircraft currently available in the world. And the amazing thing is, ANA (and many other Japanese companies such as Panasonic, Mitsubishi, Kawasaki, Toray, etc) worked together with Boeing to build this aircraft. It is said that this aircraft was “Made with Japan” (Yeah, this is where I got all misty while watching the documentary on the plane)

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Saw this outside subway station.

I love their copy “We Fly 1st” – well, because, they did!

ANA is the first airline to fly 787 in the world. And we as the Brand Ambassador team got to fly to Okayama on Dreamliner!

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Ambassadors on 787!

First thing you’ll notice on board is how roomy it is inside. Interior had a very high ceiling and calming color with LED lighting. Of course, everything was brand new.

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High ceiling with huge overhead bins

I loved the big windows, with electronic “auto-dimming” shade – there was no sliding shade you’ll see in regular planes. On 787, all you need to do was to push the button under the window to darken or lighten the glass. You know, sometimes you want the full view of outside, but don’t want all the light, or your neighbour is asleep? This window will solve the problem.

Of course, each seat was equipped with its own screen, complete with seat-to-seat text messaging system and an USB port.

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Drink holder OUTSIDE of tray table, USB port and window dimmer

 

 

 

As I looked outside when we were taxing to take off, I saw something heartwarming. Couple of people in uniform on the tarmac, were lined up side by side, and were waving at us! (Well, not to us specifically – but to the aircraft. You know what I mean.) I was so excited I had to let John, who was sitting in front of me, know right away. I wish I had a photo to prove this. But that is Japanese customer service, in my opinion. Extreme attention to details. This reminded me the simple fact that it doesn’t take much to make people – your customers – feel good.

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See the Rolls Royce logo? They made the engine

We had a wonderful flight to Okayama, and a quick tour in Kurashiki.

Be sure to check out Dreamliner when you have a chance!

(To be continued in Part 3)

 

 

Adventure Begins with an A…ANA

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Welcome drink on board

What is the first thing that come to your mind when you think of Japan? Sushi, Kimono, or Ninja?!

As part of the social media campaign for their latest service, “Inspiration of Japan”, my friend Neal Schaffer and I became their Brand Ambassadors for ANA – All Nippon Airways.  Neal and I have been working since November on this campaign, and it was finally time for us to fly to Narita with an IOJ.

I’m writing this post from consumer’s perspective. I’ve written about it in my first post about IOJ, but as a frequest flyer to Japan from North Ameria, the comfort during my trip home is very important. I love traveling and flying, but let’s be honest, flying takes so much toll on you. I flew back to my home town of Sasebo last month and I was exhausted.

So I was very excited to try this new IOJ services. Our seats were called “Business Staggered“- Because each seat was staggared and every seat has an aisle access-I love that.

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You can rest your tired heet there

The cabin for IOJ was amazing. Plenty of room to store your personal items, like your laptop or a purse. There are a deep pocketed foot rest under your entertainment system so you can fully stretch your legs with your shoes off. (Of course, they provide slippers, shoehorn, and a bag to take your slippers home!) You have a side desk other than your normal tray, so I got to keep all my magazines, camera and water bottle there. There are USB port and iPod jack, so you can enjoy your own media if you get tired of all the entertainment available on your personal screen. (I actually watched a short documetary on how their latest aircraft Boeing 787 came together and got a little misty. True story. I will be writing about 787 later.)

Here’s a quick video of me experiencing IOJ. (Sorry it’s a bit noisy)

Neal wasn’t the only partner I had on this trip. John P. and Cali Lewis from GeekBeat.TV were also the ambassadors, and they flew in from San Francisco. Unlike Neal, who has lived in Japan for 15 years and speaks fluent Japanese, this was John and Cali’s first time in Japan. I got to spend a lot of time with them in Tokyo, and not only it was fun, but it brought me a lot of insights. I got to see Japan through first time visitor’s eyes, and that was definitely a cool experience.

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Cali, John and me

One of the things John said and it stuck with me was “There is so much attention to details!“…Of course, I knew that. I have always been proud to be Japanese and proud to offer extreme attention to details. But by spending time with John and Cali, I rediscovered many things with a lot of attention to details, and of course, IOJ was no exception.

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The food and presentation was amazing

I have flown to Japan many times before, but the minute you board ANA flight, it just feels different. When I sat down, my Cabin Attendant came to me to hand me a warm steamed towel and introduced herself that she would be taking care of me today. She soon came back to ask how to pronounce my name, so that she can personally address me as “Ms. Peerless”. I really wish I got her name and took a photo of her, as she was the best CA I have ever encountered.  She quickly figured out what kind of drinks I like and made some excellent recommendations. It sure was the highlight of my flight.

I got to use the full flat seat to have a nap on the flight, and soon we arrived in Narita, Tokyo, where many adventures were waiting for us.

(To be continued in Part 2)

 

 

 

 

 

One year…


One year from the biggest earthquake and Tsunami in Japanese history.
Where were you last March 11, 2011?

I was here, in Victoria. That day, I went to see my son play in school musical. He did so well. I came out from the theatre, so proud, when I looked at my phone. I found several tweets from my friends talking about big earthquake in Japan. Some tweeted to me asking if my family was OK.

What earthquake? Where?

I got home and turned the TV on. What I saw there was devastating footage of Japan’s Tohoku area being destroyed by Tsunami.600450 One year...

It is hard for me to describe the feeling and sensation I felt while I was watching all the coverage. Have you ever experienced the fear of your home country being destroyed? The terror of mother nature. Big buildings and cars, swallowed by giant waves within seconds.

The helplessness. Hopelessness. Guilt. That overwhelming sadness.

It was stressful enough for me, who was merely watching it on TV, in a country 7500km away. Imagine what it’s like to be there. Your family, your house, your friends, your pets….all gone.

Last night, I watched a special TV program on 311 on TV Japan. On the show, they were reporting updates of each municipalities. Nothing, almost nothing is back to normal. The debris are still there in most of the municipalities because there are no means to clean them,  and so much empty lot there, as nobody wants live in fear of another Tsunami, and/or because the foundation there is not strong enough to build anything on. Many people are moving up on the hills, but there are not enough housings, and of course there are so many delicate and complicated issues such as needs of elderly, schooling, small businesses, etc.

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Since 311, several friends and I put together Hope Love Japan fundraiser here in Victoria and we raised $14,000 CDN. I’ve also joined Tasukeai Japan to help with translation.

And now, it’s been a year.

Just like any other disasters, I know this has literally become “Last year’s news” to some of you.

Yuuki, my friend from Tasukeai Japan (Tasukeai means Supporting Each Other), who’s been to Tohoku to help out, said to me;

“For the people in Tohoku, what they fear most is to be forgotten.”

How do we keep it from withering away?

Tasukeai Japan and their amazing volunteers created the video above to send the messages from Japan to the world.

330,000 people are still displaced. 3,000 people are still missing. This is far from over.

Please share the video. We want any people as possible to see it.

Thank you for sharing. Thank you for supporting. Thank you for remembering.

Special Thank You to Daisuke Yamamoto who created the video!